Picking up an online order from Coles is always a surprise, you never know what will happen. Will they have lost the mobile phone they answer calls on for customers to tell them they’re here? Will they give me someone else’s shopping? Will I go into the store and find the exact item on the shelves that they told me was unavailable five minutes earlier? Will they put the bananas in the same bag as the bleach and Ratsak? Who knows! It could be any of these things and more!


Probably my favourite thing is when, having charged me 15c per shopping bag, they give me at least six bags that only have a single item in them. One time an entire shopping bag had a single small spice jar of cinnamon.

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