So I thought I was going to have to travel to the city just to reset my bloody password, but turned out issue was 2FA (new phone, new token ID) which helpdesk resolved over the phone. Phew. Because I wasn’t looking forward to that.

@zensaiyuki Quite. Ignoring getting to/from the bus, it's an eleven hour day. Luckily they were able to identify me by authorising the token, then getting me to an internal mail once I was in. For a government IT helpdesk, pretty good experience.

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