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yikes
Being a Centrelink contractor:
* paid 20k less than APS staff
* half a day of @ServicesGovAU@twitter.com training on self harm/domestic abuse
* High attrition rates - empathetic ppl quit - not unusual to see crying @ desk
* No incentive to learn due to quotas
* toxic culture

RT @jessbassano@twitter.com

Speaking up: Life at the other end of Centrelink phone calls indaily.co/319470 via @indaily@twitter.com

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